3.1 Reservations are made via the company's website, www.thairoute.com. Tickets are to be picked up at ticket booths or at automated ticketing machines (kiosks). Reservations have to be made at least on day ahead of departure. After completing your reservation you will receive a booking code (Booking ID) and must pay through the assigned payment channels. Payment must be fulfilled before midnight at the day of booking. If ticket is not paid within the time limit the reservation will be canceled automatically.
3.2 Payment channels prescribed by the Company include counter service and online payment by credit card (VISA / Master Card).
3.3 When reserving a seat you can also choose your seat. The Company and / or the bus service reserve the right to make changes to any selected seat as deemed necessary.
3.4 A booking will be confirmed after payment is complete. Bookings will only be confirmed if reservation is paid within the time limit. To check your reservation you can log on to the website www.thairoute.com or contact the thai route Call center.
3.5 Making changes to your itinerary
3.5.1 Name changes can be made through the Call Center +66 (0)2 269 6999 (without charge from Thailand).
3.5.2 A change of date must be made before 12.00 pm 2 days prior to the original day of departure for tickets with departure time before 12.00 pm (noon) and 1 day prior to the original day of departure for tickets with departure time after 12.00pm (noon). The fee for changing dates is 80 baht per seat (not including the any fees for payment), the Company reserves the right not to refund the difference in case of changing to a ticket at a lower fare. The passanger must pay the difference in case of changing to a ticket at a higher fare.
3.5.3 In case you make a date change but do not specify your new travel dates immidiately you need to specify the dates within a time period of 90 days from the date of the change. If dates are not specified within this time period the passenger will lose the right to use the ticket. In such case the ticket will expire and the passenger will not be able to recover the fare.
3.5.4 Change of dates can only be made for the same bus operator and the new dates must exist in the booking system. A change of route within the route network of the same bus operated can be made if the provider allows you to do so.
3.5.5 To refund tickets you must give us at least 2 days prior to the original departure for tickets with departure time prior to 12.00 pm (noon) and at least one day prior to the original departure for tickets with departure time later than 12.00 pm (noon).
Customers who have purchased tickets via over the counter service, ATMs or TOT payment service are charged 20% of the ticket price plus a surcharge of 50 baht / time. The remaining amount will be credited to your Thai bank account within 1-3. business days. Refunds to bank accounts can only be credited towards Thai bank accounts.
Customers who have purchased tickets via credit card will receive a refund to their card. A fee of 20% of the ticket price and a surcharge of 50 baht / time will be deducted from the price paid. The remaining amount will be credited to your card within 3-4 weeks. If a customer wishes to transfer money into a bank account the customer will be charged 50% of the ticket price plus a surcharge of 50 baht / time. Refunds to bank accounts can only be credited towards Thai bank accounts. The remaining amount will be credited to your bank account within 1-3 business days.
3.5.6 Change dates and return tickets. Only some bus operating companies allow dates to be changed and offer ticket refunds.
3.5.7 You are aware that you have to disclose your personal information to the Company in order to reserve a seat for the trip as well as for any additional services and to confirm the reservation.